Help
Shipping, payment & returns
Payment
We accept EcoCash and bank transfer. After placing your order you'll see payment details — use your order number as the reference and send proof of payment on WhatsApp. Orders are processed once payment is confirmed.
Delivery
We deliver across Zimbabwe. Delivery fees depend on location and item size and are confirmed with you before dispatch. You can also collect from our studio.
Large items
Furniture and large artworks are packed carefully and may take extra time to deliver. We'll contact you to agree a delivery date.
Returns
If an item arrives damaged, contact us within 48 hours with photos and we'll arrange a repair, replacement or refund. Handmade variations are not considered defects.
Custom orders
Commissions require a deposit and are non-refundable once work has started.